Terms and Conditions
REPAIR SERVICE
IMPORTANT:
You are responsible for ensuring that you
have backed up all data on your computer before we access your system. We will
not be responsible for any loss of data, pictures, information or programs on
your computer.
If customer/client uses our services worth less than INR 3000, they are applicable for 15 days warranty only.
Warranty period starts as you receive your product from us.
Warranty is applicable only for those services and/or product which is/are provided and/or repaired by us and are clearly mentioned in the receiving form or billing receipt.
All product warranty is cover-up by their brands.
If you have
not made any backups of your data then we can do this for you and during the
laptop submition you have to inform us for backup. Please note, mechanical
failure of your hard disk or other components inside your computer can occur
without warning during our intensive diagnostics. Virus and malware infections
can also damage your data and could lead to unpredictable problems and could
result in data loss.
Although we
do not have specific knowledge of your computer configuration we will attempt
to minimise disruption to your system as much as we can but we cannot be
responsible for any unforeseen issues that may arise from any of our services.
Please note
that if your computer system or equipment is under manufacturer warranty our
services may affect manufacturer warranty validity. It is your responsibility
to assess the effect of our services on any manufacturers warranty.
Limited Warranty
Although we
offer a massive warranty for almost all repairs, there are some exceptions
where items our standard warranty does not apply. We will indicate to you at
the time of repair / collection of repair what items have a limited or exempt
warranty. This includes but not limited to the following items:
GPU / BGA / CPU Reflows โ One Month
Warranty
Liquid Damage โ No Warranty
Trade
Repair Warranty
if you are
spending the min. k3000 amount on laptop/desktop repair then we will give three
month warranty
REPAIR / SERVICE
CANCELLATIONS
It can take
many hours to fully diagnose and repair your computer and often we need to
purchase parts that are required for your repair. If at any time you decide to
cancel the repair you will be liable to make payment of any parts ordered for
your repair and a calculation of the cost of labour to the maximum of the
agreed quoted cost of repair will be charged. We will not release any item back
to you until payment in full is received.
ABANDONED COMPUTERS
Any
computer that has been left abandoned for over 90 days will be recycled or
disposed if prior arrangements have not been made. It is important that you
check your details on your receipt / email at the time of booking to ensure
that we have your correct contact details. We will not be held responsible for
any inaccuracies in the details provided.
REPAIR &
DIAGNOSTICS TIMES
Although we
aim to get your device repaired / diagnosed as quickly as possible, the service
can sometimes take longer than anticipated. We normally aim to diagnose and
repair within 3-7 business days but sometimes the repair can take longer. We
often have to source parts from outside of the India and can take several weeks
before we receive the parts and clear customs. We will not be held responsible
for any repairs that exceed our estimated completion time. We will make every
effort to inform you if we expect a delay in our service.
CANCELLATION POLICY
We offer a
full refund and full discussion with the director on an individual basis.
If we are unable to fix a repair, we will
offer a full refund. All subscription
cancellations will be refunded in full to the current month.